To ensure that you have the best possible holiday experience, we ask you to read the following information carefully. If you have any questions, please discuss them with us before you depart.
Hand Luggage – pack essential items for a day or two in your hand luggage, in case your bags go astray and take a few days to catch up with you, especially if you have any tight connecting flights.
Baggage – if you are flying on a light aircraft, or taking the train between Nairobi and Mombasa, your luggage must be packed in soft sports bags, usually restricted to 15 kg. Rigid suitcases will not fit into the luggage pods/racks.
Documents – take a copy of your travel insurance policy with you, and leave a copy of your passport with a reliable contact at home, in case the originals are lost or stolen.
Electronic Devices – ensure these are all fully charge before travel, as you may be required to switch them on at airport security.
Mobile Phones – make sure they are set up for international calls and if you plan to use travel apps such as Google Translate or Google Maps, ensure you check your data package with your provider in advance. Alternatively turn off date roaming to avoid large phone bills. Be aware that some rural areas may not have mobile or WiFi coverage.
Clothing – pack in layers according to the season, including lightweight but long sleeved shirts and long trousers to protect against mosquitos (safari clothing is ideal for this). Neutral colours are best – khaki, green & brown. Avoid white & bright colours, as these increase your visibility to the animals, dark blue which attracts tsetse fly, and black which can get very hot. Take a generous supply of insect repellent to spray on your neck, wrists and ankles and avoid using perfume, as this attracts insects. Take a day pack, good walking shoes, T-shirts, shorts, jeans, light fleece, sunhat, swimming costume, sunglasses, biodegradable sunscreen & flip flops for the beach. Rain gear is needed during the wet season. Sanitising hand cleaner and eye drops can be handy, especially if you wear contact lenses & a 'shewee' is invaluable for ladies in the bush. Free laundry is offered by many lodges, but you are expected to wash your own underwear.
Medicines - if you travel with prescription drugs, carry an adequate supply in their original bottles/packaging & keep them in your hand luggage, as if lost they may be difficult to replace.
Accessories – pack your phone (with charger and a spare battery pack), camera (with spare memory cards and batteries – a 200 mm zoom lens is good for wildlife photography), torch and binoculars (large 8x40 is best). We suggest one pair per person, as it can be frustrating to share. Drones are not permitted in any national park.
Plastic Bags - thin plastic bags including duty free bags, bin liners & dry-cleaning bags, are now banned in Kenya for environmental reasons. You will need to surrender any in your possession on your arrival. Only durable 'bags for life', paper bags, cloth & woven bags are permitted.
Plugs – type G (flat 3-pin, same as UK). Also pack a hand basin plug/stopper, as these are not always provided.
Books – pack a good travel guide, with information on the wildlife and birds of the region. Also a good supply of reading material for quiet evenings and when waiting for flights.
Water – tap water is safe to brush your teeth, but drink only bottled water.
Food – European food is served throughout the country. Vegetarians and food allergies are well catered for.
Taxis – in cities only use regulated taxis, which are best ordered through your hotel.
Self-Drive – driving is on the left, although we do not recommend self-driving in Kenya.
Safety – take all sensible precautions. Leave valuable jewellery/watches at home, wear a money belt and be alert when outside your hotel. In particular avoid taking out large wads of cash in public view and keep your spare cash, passport and a spare credit card in your hotel safe.
Wild Animals – attacks by wild animals are rare, but we cannot guarantee that attacks will not occur so observe all sensible precautions. We cannot be held responsible for injuries caused during an incident with a wild animal.
Indemnities - please be aware it is likely you will be required to sign indemnities for safaris and any other potentially hazardous activities.
Drones - it is illegal to use a drone in East Africa. Doing so can lead to criminal charges with heavy fines and/or imprisonment.
Avoid taking photographs at airports and airstrips, as this is not allowed for security reasons.
Pack for a Purpose - if you have a little space in your suitcase, local schools & communities always appreciate gifts of English reading books, pens & pencils, stationery, deflated footballs etc. Specific requests from communities can be seen on the 'Pack for a Purpose' website.
'Meet & Greet' on arrival at the international airport - this will happen outside the terminal, as our drivers are not allowed into the building.
Tipping – this is not compulsory, but if you wish to tip because you have received good service, we suggest the following per adult:
- driver/guide: $10 per day (can be reduced for longer stays).
- rangers: $5 per game drive
- waiters: 10% (if not already added to your bill)
- porters: $1 per bag.
It is not necessary to tip drivers doing short transfers (eg to the airport).
Displays of Affection - please be aware that same sex relationships are illegal and public displays of affection should be avoided at all times, including in your hotel. We advise all our clients, gay and heterosexual, to be sensitive to cultural differences.
FCO Travel Advice - consult the UK Foreign Office website for the latest travel advice www.fco.gov.uk.