We take your privacy very seriously. We work hard to ensure that our website collects no more information from you than is necessary and that any information we collect is secure, used responsibly and retained only for an appropriate period (normally 7 years after you have returned from your holiday). Your personal details will never be made available to a third party for marketing purposes.
This Privacy Policy explains what personal information we collect from you and how we use it.
How We Collect Personal Information
We collect information about you when you make an enquiry about our products and services. This includes but is not limited to your name, email address, phone numbers and details of your travel plans. We will only use this information to respond to your enquiry and provide you with the services, information or products you have requested.
We also collect information when you request a brochure, complete customer surveys, provide feedback and participate in competitions.
If you book a holiday with us, we will ask you for additional necessary information including but not necessarily limited to passport details, emergency contacts, travel insurance, visas, dietary, health conditions and other special requirements. This will include details of friends or family who are accompanying you as part of the booking. Where you provide us with details about third parties, we ask you to confirm that you have obtained their consent to do this. We also ask that you tell them about this privacy policy and give them our contact details for any queries that may arise.
Where we use forms to collect sensitive data (eg our Booking Form), the page will be clearly marked as being secure and a "padlock" icon will display in your browser (usually bottom right or in your browser bar). We will retain these forms for an approproate period of time, taking into account our fiscal, legal and accounting responsibilities.
Remember that email is not necessarily secure and you should never send sensitive or personal information by email (eg credit card security codes).
If you ask to be kept up to date with special offers and other information, your email address will be used to send you our newsletter, but you are free to unsubscribe from this at any time using the link provided.
Technical Website Information
Our website collects your personal information in two main ways:
1. Automatically
We collect and temporarily store certain technical information about your visit to our website for use in site management and security. This information includes, but is not limited to:
- Your IP address
- Browser (e.g. Chrome, Internet Explorer)
- Operating system (e.g. Windows, Mac)
- Screen resolution of device used
- Website and page used to access our website
- Date and time of your request
- URLs of pages visited
This information is to collate statistical information about our website and to assist with maintenance and troubleshooting. With this data we learn about the number of visitors to our site and the types of technology used. No attempt is made to identify individual users or to link you personally to any of this information. These data logs are retained temporarily for security and site management purposes only.
2. Cookies
We use "cookies" to store and collect information regarding your usage of our website. Cookies are small data files placed by our website on your computer's hard drive or in your browser memory, which are sent back to us each time you make another request for a page or information from our website. Your computer will only share the information in the cookie with the website that provided it and no other website can request it. Cookies identify a computer browsing a website, not an individual. Our website places cookies on your computer of the following types:
Temporary Session cookies: These are cookies which we use to help you navigate around our website. They last only as long as your web browser is open. Once you close your browser, the cookie disappears. Session cookies are not stored permanently on your computer and they expire 20 minutes after you finish using our website.
Google Analytics cookies: These cookies are used to collect information about how visitors use our website. They allow us to analyse how visitors locate and navigate through our website, which helps us improve our website and offer richer and more relevant content. Google Analytics cookies remain on your computer indefinitely. They collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they have visited. They contain no personal information and are not used to identify you personally or to track you outside of our website. To find out more about how Google uses this data, please visit their website: www.google.com/policies/privacy/partners/
None of these cookies contains any personally identifiable information. Cookies cannot harm your computer and cannot read any data stored on your computer. At no time is your private information, whether stored in cookies or elsewhere, shared with third parties who have no right to that information. If you prefer not to accept cookies you can change your browser settings to refuse them: http://www.aboutcookies.org/. If you do refuse cookies from our website, some functions may not work correctly.
How We Use Your Personal Information
We use your information to process your holiday booking and ensure your travel arrangements run smoothly and meet your needs. This requires us to pass on your information to our suppliers such as airlines, hotels, excursion providers and transport companies. Most of these suppliers are based outside the UK and Europe, where data protection laws are not as strong.
We also provide your information to government and public authorities, when we are required to do so to provide your holiday.
The data we collect is used to manage your account, personalise your use of the website and, if you agree, to contact you for marketing purposes about other products and services that we think may be of interest to you. If you have consented to receive marketing, or if we have a legitimate interest to contact you, you may opt out of our newsletter at any time.
Access to your Information
You have the right to request a copy of the information that we hold about you. You also have the right to request that we correct or remove your data, when there is no legal basis for us keeping it. Please note that when these rights are exercised, we will conduct identification checks in order to ensure that your privacy is safeguarded.
If you want to amend any of the data we hold on you, please let us know.
Changes to our Privacy Policy
We update our privacy policy from time to time and updates will be reflected on this website.
Other Websites
Our website contains links to other websites. This privacy policy only applies to our website, so when you link to other websites you should read their own privacy policies.